It's been a while that I did not updating my blog. Currently I'm updating at my training classroom while waiting the class started at 8.30am.
Alhamdulillah I got a new job as Customer Service Professionals under TM. Two days left for the training completed. Then, I will go through the On Job Assessment to passed to confirm that I will be a official CSP.
By the way, I wanted to share about being a Customer Service Professional is quite tough because you have to learned about the products, billings and the systems..
Moreover, you have to know how to handle the customer and at the same time you have to make a report. For me, it's not easy. Sometimes, you'll face angry customers.
It's just like being a doctor too, when the customer seeks you to help them, like a patients seek a doctor for treatment and diagnose their problem and solves it.
I don't know how I'll face it later.
Hope that, I can handle and stay longer in this contact centre.
I feel really happy because in this training session, I closed with my trainer Miss D. We're just like sisters, she's nice we share everything together.
Not forget about my friends, Lynn, Abu, Syakeyr and Aidil. We're just like brothers and sisters, we're joking around, breakfast and lunch, and hang out together.
It's just fun to have in here.
1 month ago